Privacy Policy

Last updated: 30/08/2026

ConnectID respects your privacy.

This Privacy Policy explains how we collect, use and protect personal information when you visit the ConnectID website or contact us.

1. Who We Are

The website is operated by:

ConnectID
Belgium
Email: [YOUR EMAIL ADDRESS]

For privacy-related questions or requests, you can contact us using the email address above.

2. Information We May Collect

Depending on how you interact with the website, we may collect limited personal information such as:

your name;
your email address;
information you voluntarily provide when contacting us;
technical information required for website operation;
IP address and basic device or browser information where technically necessary;
information relating to your cookie preferences.

We do not intentionally collect sensitive personal information through this website.

3. How We Use Your Information

Personal information may be used to:

respond to questions or messages;
communicate with you when you contact us;
maintain and operate the website;
protect the security of the website;
comply with legal obligations;
understand website usage where appropriate consent has been provided.

We do not sell your personal information.

4. Legal Basis for Processing

Depending on the circumstances, personal information may be processed on the basis of:

your consent;
the necessity to respond to your request;
our legitimate interests in operating and securing the website;
compliance with legal obligations.

Where consent is required, you may withdraw your consent at any time.

5. Contact Information

If you contact ConnectID by email or through a contact form, we use the information you provide solely to handle your request and communicate with you.

We do not use your contact information for unrelated purposes without an appropriate legal basis.

6. Third-Party Services

The website may use third-party services for hosting, website functionality, analytics or other technical purposes.

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

Third-party services may have their own privacy policies.

7. International Transfers

Some service providers may process information outside the European Economic Area.

Where personal data is transferred outside the EEA, appropriate safeguards will be used where required by applicable data protection law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law.

Information submitted through a contact request will generally be retained only as long as necessary to respond to and manage the request.

9. Your Rights

Depending on the circumstances and applicable law, you may have the right to:

request access to your personal data;
request correction of inaccurate information;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
withdraw consent where processing is based on consent;
request data portability where applicable.

You may exercise your rights by contacting us at:

[YOUR EMAIL ADDRESS]

10. Complaints

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection supervisory authority.

In Belgium, this is the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

However, no internet-based system can be guaranteed to be completely secure.